Why ProtoCall?

ProtoCall deployments involves mapping how each call will flow, from hello to goodbye. ProtoCall is ideal for call types that are fairly scripted such as research surveys (CATI), get-out-to-vote, product registrations, political fundraising, basic customer service, and more. Since ProtoCall allows agents to use pre-recorded audio, they deliver calls that replicate your best agent on their best day, on every call. ProtoCall reporting enables a continuous-improvement effort, making the call better over time.

ProtoCall Process

ProtoCall Benefits

Full Compliance

Eliminates fraud and variation. Adherence without training, chair drops, or monitoring.

Higher Productivity

Shorter contact times, faster agent wrap up, and leveraged agent time.

Lower Cost

Reduced training, coaching, and attrition.

Continuous Improvement

Drive improvement through process engineering instead of agent coaching.

ProtoCall also provides these benefits

ProtoCall Benefits
  • ProtoCall lets agents deliver intelligent and natural conversations with a keyboard interface that allows them to “speak” using pre-recorded audio.
  • This ensures perfect script delivery that is fully compliant and optimized for success. This is much more than a simple logic tree.
  • Customer interactions are engineered with statements, questions, disclosures and comments that allow the conversation to go many directions go.
  • KomBea works with your subject-matter experts to create the flow that drives the best results.
  • For some call types, an agent can manage two conversations at the same time.

ProtoCall Features

Includes all ProtoCall Lite features plus Compare Solutions
Call Scripting (In App)
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End to End Call Scripting and Automation (Full Soundboard Suite)
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KeyBoard Hotkeys
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Full Soundboard Administration Suite
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Customer Quotes