Founded in 2001 and headquartered in Utah, KomBea develops call center technology aimed at enhancing and perfecting agent-customer phone interactions.Call center agents around the globe use KomBea technology on millions of calls every month.
Art Coombs | Founder & CEO
Art has over 25 years experience with a number of global firms and their call/BPO centers worldwide. Before heading up KomBea, Art served as the EVP, Business Development/Strategic Initiatives for ICICI OneSource (now FirstSource), one of India’s largest BPO/Contact Center outsourcers. Previously, Art was CEO and founder of Echopass Corporation, which built the world’s premier contact center hosting environment.
Art is also a widely published author of methodologies for BPO/contact centers, outsourcing, and technical support, and speaks regularly at Support Center conferences.
Art has more than 25 years of experience as a global Business Process Outsourcing (BPO) industry executive.
Ronnie Johansen | Founder & SVP Operations
Before co-founding KomBea, Ronnie served as the Director of Contact Center Solutions at Intuit Corporation, where he played a key role in defining and driving the company’s contact-center technologies. Previously, Ronnie has served as Vice President of Operations for Sento, Director of Customer Service for Novell, Inc. in the Netherlands, and Director of Software Internationalization at WordPerfect Corporation. Ronnie co-founded KomBea as he has seen companies operate inefficiently and lose millions to credit card fraud and believes these problems can be removed from contact-center-based organizations.
Ronnie has spent the past 25 years working with progressive companies in the software and contact center industries.
Dave Peachey | Founder & CTO
Before joining KomBea, Dave served as VP of Engineering at UpWind Solutions, where he led the development teams in creating tools for creating improved operational performance of large wind farms. Dave also served several executive positions at Invensys Controls, and as VP Engineering at Unity Systems, and was a key developer in the creation of the original PhoneMail voice mail system at ROLM Corporation. Dave has brought an enhanced level of design and engineering to KomBea that enables KomBea to offer solutions that are uniquely competitive within the contact center space.
Dave brings more than 25 years of experience developing software and grooming world-class software engineers.